Urgent re-engineering of infrastructure and deployment of software fix to resolve crisis of non-processing of payments during high (Christmas) demand.
The e-commerce website was experiencing technical issues which prevented online transactions from being processed and card payments could not be executed in the High Street during the busy Christmas shopping season.
The client named the issue as a Severity 1 problem, and had board level exposure. Inspire were engaged to take an objective view, report and rapidly resolve the incident.
Inspire supplied a small team of web experts and performed a deep dive review. Key issues were identified, and a go forward plan agreed with the T-Mobile/T-Systems team.
Two days were spent re-engineering infrastructure and deploying a software fix. This meant that the website performed to meet the demands of customer shopping over the Christmas period.
Within 72 hours, the Severity 1 incident was closed.